Opening orders must meet a $200 minimum, and we ask for a minimum order of 4 each per SKU;
reorders are subject to a $150 minimum.
Prepayment required via Visa, MasterCard, American Express, PayPal and company check. Note that checks should be made payable to Vanessa’s Essence Natural Hair Care; checks are subject to a 10-day processing delay and a $25 returned check fee.
Orders ship insured from Orlando, FL via UPS Ground or Fed Ex with delivery throughout the continental U.S. Shipping fees are the responsibility of the buyer. We do offer complimentary shipping on order of $500+. While we strive for quick shipment of your order, our products do take time for production, therefore shipments may take 2-4 weeks to process. Local stockists enjoy free delivery – we always love the opportunity to come out and see you.
Unopened product may be returned at buyer’s expense within 45 days of delivery with a 15% restocking fee.
Please contact us within 48 hours of receipt if there are items that are damaged or missing, and include photographs of damages so we can follow up with the courier.